What to do when travel goes wrong
When a flight is cancelled, a bag goes missing or a storm changes your cruise, the first hour matters most. These Egretline Travel help pages give the steps in order, explain your rights under U.S. Department of Transportation and State Department rules, and show when to call your advisor.
Flight cancelled
Rebook first, then know your refund rights and what the airline owes you.
Flight delayed
When a long delay becomes a refund, what airlines commit to, and when to rebook.
Missed connection
One ticket vs separate tickets, rebooking, and catching a cruise ship at a later port.
Bumped from a flight
Involuntary bumping compensation under DOT rules, and how to claim it.
Lost or delayed luggage
File the report at the airport, claim your bag fee refund, and know the liability limits.
Lost passport abroad
Report it, contact the nearest U.S. embassy, and apply for a replacement or emergency passport.
Hurricane changed my cruise
What lines can change, what to ask for, and how to handle flights and insurance.
Sick on a cruise
Seeing the ship's doctor, reporting stomach illness, and who pays the medical bill.
Missed the ship
Who to call, rejoining at the next port, and why a passport matters.
Dispute a travel charge
Ask the company first, then use your card's billing dispute rights within 60 days.
Talk to an Egretline advisor
Tell us about the trip and a real person will help you sort out the details.